National September 11 Memorial & Museum

New York, New York

The National September 11 Memorial is a tribute of remembrance and honor to the nearly 3,000 people killed in the terror attacks of September 11, 2001 at the World Trade Center site, near Shanksville, Pa., and at the Pentagon, as well as the six people killed in the World Trade Center bombing in February 1993. The Museum’s 110,000 square feet of exhibition space will be located within the archaeological heart of the World Trade Center site—telling the story of 9/11 through multimedia displays, archives, narratives and a collection of monumental and authentic artifacts. The lives of every victim of the 2001 and 1993 attacks will be commemorated as visitors have the opportunity to learn about the men, women, and children who died.

Management Resources has been deeply involved with the development of the National September 11 Memorial & Museum from its earliest stages of design planning in 2005 to the opening of the above-ground reflecting pools and Memorial Plaza in 2011. Currently, MR is aiding in the preparation for the opening of the Memorial’s below ground museum experience in April, 2014. MR’s work has touched on every aspect of operations of this national landmark; from throughput and capacity evaluation, staffing projections, operational budgeting for revenues and expenses, ticketing strategies and access control systems procurement.

With MR's help and guidance, the above ground memorial opened in 2011 and has had an average annual attendance of 3 million visitors. Prior to its grand opening, MR worked with the Memorial team to develop access control and operating strategies to overcome the capacity and security restrictions that currently limit access to the Memorial Plaza during the ongoing rebuilding of lower Manhattan.

The next phase of this project, the Memorial Museum, will extend six levels underground and feature artifacts and exhibits concentrated at its lowest levels. Ticketing and security checks will occur in an above-ground pavilion that acts as the starting point for the Museum’s guest experience. In addition to design and operational planning to maximum the visitor capacity of the limited below-ground spaces, MR has also aided in developing staffing and operating budget projections for the Museum and continues to work with the Museum’s staff in preparation for its opening in the year 2014.