Our team

The members of the MR team share a deep professional commitment to our clients, a true passion for the industry, and an entrepreneurial approach to our work. With over 250 years of experience between us, we’ve worked in countless locations around the world on nearly every conceivable type of leisure and recreation industry project. We’re active members of industry associations. Many of our professionals serve in key committee roles and have been recognized in the industry for their outstanding service. The following highlights areas of expertise for key members of our team.
David H. Schmitt | Chairman

As founder of Management Resources, Dave is recognized throughout the leisure-entertainment-recreation industry as an innovator and standard-bearer. Under Dave's guidance and incorporating MR’s core values and philosophy for the past three decades, MR continues to provide a blueprint for growth in the new century.

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Bradley C. Merriman | Principal

Brad oversees MR’s business and strategic planning practice and has led or been a primary advisor on the MR team in planning new developments, enhancing business practices, improving financial performance, developing re-positioning and turnaround strategies, and analyzing expansion initiatives for a broad range of clients on six continents.

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James H. Higashi | Principal

Since joining the firm in 1995, Jim has been involved with numerous leisure-time industry projects ranging from detailed analysis to project management. Having hands-on experience in multiple fields of the industry, Jim knows how to get from the planning stage to a functional operation.

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Michael D. Oswald | Principal

With more than 20 year's of expierence in the theme park industry, Mike started his career as a part-time lifeguard to become the Manager of the Admissions and Rentals Departments at Raging Waters, San Dimas, California.​

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James E. Harmon | Principal

When it comes to leisure and entertainment industry operational issues, Jim’s experience with a wide array of projects worldwide provides clients with the assurance that they are working with the best professionals in the field.

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L. James Benedick | Partner

Jim Benedick's 40-year-plus affiliation with the leisure time industry as manager, consultant, entrepreneur and owner enhances the Management Resources team by bringing a specialized client and guest perspective to our operational programs.

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Robert A. Baldwin | Vice President

Bob’s work at MR focuses primarily on marketing, group sales, ticketing and membership programs. He has conducted audits of clients’ marketing and sales activities and provided a variety of recommendations for enhancement and improvement.

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Kenneth J. Wagener | Vice President

Ken has over 25 years of experience in numerous leisure and themed entertainment projects throughout the world, providing training, operations, and marketing expertise. His skill in helping MR clients reach their desired goals requires a combination of research, planning, and a collaborative review process all the while working within a variety of entertainment uses.

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Ray Giang | Vice President

Ray manages and assists in the analysis of various projects ranging from commercial attractions to not-for-profit institutions. As part of the MR team, Ray has developed business plans, operational plans, financial pro formas, capacity studies and other types of analysis for the planning of new developments and the development of existing organizations.

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Shaun McKeogh | Vice President

Shaun’s experience in the Amusement & Attractions Industry has enabled him to gain a wealth of industry knowledge especially in regards to building strong workplace cultures that support employees achieving their very best; impacting job performance, quality service excellence delivery and productivity. His expertise especially lies in how to plan for, manage and motivate employees.

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John MacDonald | Vice President

John’s past experience, from both hands-on operation and the financial side of commercial attraction development and management, has aided him in working with clients and the MR team in developing design guidelines, operating budgets and strategies, staffing needs, and other related products for a variety of projects across the globe.

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Audrie McCauley | Associate

​Audrie assists the MR team in the analysis of new and existing developments for commercial attractions, brands, and not-for-profit organizations to improve business practices. Audrie plays a vital role in developing business plans, operational plans, pricing and packaging strategies, and various other types of planning and analysis for our diverse set of clients.​

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Jami Thomas | Associate

As an Associate at Management Resources, Jami assists with building business operations and physical planning metrics for new and existing leisure-time developments worldwide. Her projects range from commercial theme parks and attractions to corporate brand centers to private not-for-profit organizations. 

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