|
Hiring
and training tens of thousands of employees to staff a World’s
Fair or an Olympiad is only one of the challenges met and
managed by the MR operations team.
Because
a positive consumer experience is critical to the success
of any leisure industry business, operational planning and
staffing must be a top priority. In many cases, the MR team
is responsible for both developing and hands-on
implementation of operational plans.
Working
on an area-specific consulting basis, or in a broader, managerial
capacity, the operations team provides:
| Operating
Audit / Operational Planning |
| Complete
audit of all project operational elements: operating standards,
schedules, staffing, attendance / capacity utilization,
operating expenses, and facility requirements; development
of pre-opening requirements and budgets, operating policies
and standard operating procedures for all project elements
and support functions. |
| |
| Operational
Management Systems & Procedures |
| Development
of client specific requirements and procedures for ticketing,
attendance reporting, revenue and cash control, inventory
control, warehousing, and overall budget and accounting
controls. |
| |
| Operational
Staffing and Training |
| Development
of the organizational plan detailing numbers and qualifications
of employees needed; recruitment and selection systems
and procedures; staff orientation and training programs;
employee policies, procedures and standards. |
|
