Mumbai, India

SMAAASH is the world’s first entertainment center that promises a truly unique, interactive and immersive sports experience. SMAAASH Mumbai showcases unique adrenaline-pumping sports simulators in cricket, F1 racing, football and shooting as well as providing dining, bar and spa experiences to complement the entertainment venue’s offerings.

Management Resources was involved in providing pre-opening project planning, establishing policy and standard operational procedures, providing recruitment support, as well as designing and delivering a dynamic Induction program to set the tone for service excellence. This tailored program included the development and delivery of a specialized safety course, which focused on amusement and attractions industry safety essentials, fire safety, facility evacuation and manual lifting skills. The new team also participated in the Management Resources program titled ‘Delivering Service Excellence.’ The Management teams were engaged in a specially developed leadership program for the facility, which included essential and effective management skills focused on creating and maintaining an environment that ensures productivity and engagement of all employees. The management skill units covered safety, service, supervision, motivation, and train-the-trainer.

SMAAASH Mumbai is now open and will be the first of many uniquely SMAAASH branded entertainment centers throughout India.