The International Training Academy (ITA) was formed as a result of the high demand for Management Resources' global attractions and museum expertise offered around the world. Since 1980, our projects have included planning, training, operating and consulting on theme parks, museums/ institutions, aquariums, zoos, location-based entertainment, destination resorts and large world-class special events, including World Expositions and Olympiads. Training services include customized induction programs, service excellence systems, safety, service and leadership training, on location guest service and training audits, and the development of standard operating procedures.
 

Popular Programs

We have developed the following proven training programs for Operations, Leadership, Guest Service, and Safety that we can provide to your organization. The downloadable documents below provide individual program overviews. Please complete the inquiry form to obtain a quote and/or further information.

Operations & Leadership Programs

A Ticket to Lead! An Introduction to Leadership: This program will introduce new leaders to the foundations of leadership, building skills and a positive mind set critical to attractions industry leadership roles.
Employee Engagement Strategies for the Attractions Industry: This program is a one day workshop that exposes participants to the unique initiatives and strategies used by some of the world's leading theme parks and attractions.
Impact! Successful Attraction Supervising: This program will engage supervisors and team leads in a dynamic program of activities and learning experiences that will equip them with the knowledge, skills and tools to make a real impact!

Guest Service Programs

The unique service excellence system details the steps to follow to successfully improve the delivery of service from employees as well as a focus on how to manage for service excellence delivery. Each participant will walk away with essential resources to support the implementation of the program back in their own leisure facility.

Safety Programs

Developing a Culture of Safety at Your Attraction: This program is a one-day workshop highlighting industry best practices and practical strategies to ensure a safety culture.

Program Inquiry Form

Other Training Services

Customized induction programs
Service excellence systems
Safety, service and leadership training
On location guest service and training audits
Standard operating procedures development

Services

Training
"There are no words to explain my appreciation for the amazing work you do.  From the very initial stages of establishing our program to the exceptional delivery and passion that you gave to our team everyday.  We have an enormous journey ahead  . . .  but in saying that we could not have had a better start by having you inspire our team to be service excellence heroes and a strong leadership team.  You truly 'Shine' and I hope that we will have more opportunities to work again in the future."

Bianca Sammut | Wet'N'Wild Sydney
Operations Manager